Lash FAQs


How should I prepare for my Eyelash Extension service?

If you use waterproof mascara, avoid using it 2-3 days before your first appointment. The film it leaves on your lashes may prevent the extensions from adhering correctly. Arrive to your appointment with dry, clean lashes and makeup-free eyes. Remove and store contact lenses before your appointment.

My lashes are blonde or light in color…can I get Eyelash Extensions?

It is recommended that those with light lashes (particularly those with blonde lashes) get their lashes tinted before they have extensions applied. Please let us know if your lashes are light in color when booking your appointment. Your Lash Specialist can tint them for you; however, a 24 hour patch test is required.

How many lashes will I receive during my first application?

Initial application will apply an extension (2-3 for Volume Application) to each natural lash, usually ranging between 60-90 lashes per eye.

How long will my initial application appointment take?

Your appointment will last for 2 – 2 and ½ hours.  Please arrive 5-10 minutes early to fill out initial paperwork.

How long is the procedure for a touch up application?

All touch up application appointments are scheduled for 45 minutes to an hour. This includes the cleansing process, the Eyelash Extension application, and the post-application, aftercare instructions.

What materials are Eyelash Extensions made of?

Our Eyelash Extensions are made of premium synthetic fibers. We do not use real mink fur for extensions as the sanitation of such fibers cannot be guaranteed.

How do I maintain my Eyelash Extensions?

In order to properly maintain and ensure the longevity of your lashes, your Lash Specialist will discuss with you the proper way to care for your eyelash extensions.

Is the application of Eyelash Extension painful?

No, the application of Eyelash Extensions is a relaxing and painless process. It’s very relaxing and you may even fall asleep during the service.

Is there a cancellation policy?

If you need to reschedule or cancel please call 24 hours prior to your appointment time. All late cancellations will be charged 50% of the service fee. All “no call, no show” appointments will be charged 100% of the service fee. A credit card will be required when booking all Eyelash Extension appointments. We cannot hold your appointment if we are not provided with a credit card.